{"id":502,"date":"2022-10-30T04:30:03","date_gmt":"2022-10-30T04:30:03","guid":{"rendered":"https:\/\/aw-web.com\/tourelles\/?page_id=502"},"modified":"2023-02-28T03:31:38","modified_gmt":"2023-02-28T03:31:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotelchateaudestourelles.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1667702035261{padding-top: 100px !important;}” z_index=””][vc_column][vc_column_text]<\/p>\n

Arrival and Departure<\/h2>\n

[\/vc_column_text][vc_accordion active_tab=”false” collapsible=”yes” style=”accordion”][vc_accordion_tab title=”What’s the check-in time?” title_tag=”h3″ title_color=”#ffffff” background_color=”#000000″][vc_column_text]Combining simplicity and autonomy, our check-in starts at 4 PM and is done completely digitally. With the exception of our housekeepers, we have no staff on site. A few days before your arrival, we will be in contact with you to share the access codes and all the details you will need for your stay. Our staff is available at all times to assist you during your stay. We can be reached by phone or SMS to answer all your questions.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What’s the check-out time?” title_tag=”h3″ title_color=”#ffffff” background_color=”#000000″][vc_column_text]Check-out is at 11 AM. If you would like a late check-out, please contact us directly.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1667703038006{padding-top: 50px !important;}” z_index=””][vc_column][vc_column_text]<\/p>\n

Bank and Currency Exchange Offices<\/h2>\n

[\/vc_column_text][vc_accordion active_tab=”false” collapsible=”yes” style=”accordion”][vc_accordion_tab title=”How far is the nearest bank to exchange currencies?” title_tag=”h3″ title_color=”#ffffff” background_color=”#000000″][vc_column_text]Desjardins(Bank & Currency Exchange) is located at 300 metres (about 1,000 feet) from the inn on the same sidewalk.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1667703038006{padding-top: 50px !important;}” z_index=””][vc_column][vc_column_text]<\/p>\n

Conventions & Business<\/h2>\n

[\/vc_column_text][vc_accordion active_tab=”false” collapsible=”yes” style=”accordion”][vc_accordion_tab title=”How far is the Quebec City Convention Center from the inn?” title_tag=”h3″ title_color=”#ffffff” background_color=”#000000″][vc_column_text]We are at 800 metres (at a 10-minute walk) of the Qu\u00e9bec City Convention Centre.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1667703038006{padding-top: 50px !important;}” z_index=””][vc_column][vc_column_text]<\/p>\n

Reservations<\/h2>\n

[\/vc_column_text][vc_accordion active_tab=”false” collapsible=”yes” style=”accordion”][vc_accordion_tab title=”How can I make a reservation?” title_tag=”h3″ title_color=”#ffffff” background_color=”#000000″][vc_column_text]You can reserve by phone at our toll-free number at 1 (866) 346-9136, or by Internet on our website.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I cancel my reservation?” title_tag=”h3″ title_color=”#ffffff” background_color=”#000000″][vc_column_text]You have 48 hours prior to your check-in date to cancel your reservation without penalty, otherwise the total amount of your stay will be charged.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1667703038006{padding-top: 50px !important;}” z_index=””][vc_column][vc_column_text]<\/p>\n

Parking and Transportation<\/h2>\n

[\/vc_column_text][vc_accordion active_tab=”false” collapsible=”yes” style=”accordion”][vc_accordion_tab title=”Does your inn provide parking?” title_tag=”h3″ title_color=”#ffffff” background_color=”#000000″][vc_column_text]We have an undergroun parking lot located two blocks away from the inn. It is possible to reserve your spot at the cost of 22$ +tax per night by calling us.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”82px”][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1667702035261{padding-top: 100px !important;}” z_index=””][vc_column][vc_column_text] Arrival and Departure [\/vc_column_text][vc_accordion active_tab=”false” collapsible=”yes” style=”accordion”][vc_accordion_tab title=”What’s the check-in time?” title_tag=”h3″ title_color=”#ffffff” background_color=”#000000″][vc_column_text]Combining simplicity and autonomy, our check-in starts at 4 PM and is done completely digitally. With the exception of our…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-502","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hotelchateaudestourelles.com\/en\/wp-json\/wp\/v2\/pages\/502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelchateaudestourelles.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotelchateaudestourelles.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotelchateaudestourelles.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelchateaudestourelles.com\/en\/wp-json\/wp\/v2\/comments?post=502"}],"version-history":[{"count":5,"href":"https:\/\/hotelchateaudestourelles.com\/en\/wp-json\/wp\/v2\/pages\/502\/revisions"}],"predecessor-version":[{"id":638,"href":"https:\/\/hotelchateaudestourelles.com\/en\/wp-json\/wp\/v2\/pages\/502\/revisions\/638"}],"wp:attachment":[{"href":"https:\/\/hotelchateaudestourelles.com\/en\/wp-json\/wp\/v2\/media?parent=502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}